How To Cancel Vinted Order: Step By Step Guide

Vinted is a popular online marketplace where people can buy and sell secondhand clothes, accessories, and fashion items. It lets users create their own shops to sell items they don’t wear anymore, while others can browse and buy these pre-loved pieces at lower prices.

Stuck with a Vinted order you need to cancel? We’ve all been there – that moment when you hit ‘buy’ and instantly regret it, or maybe you’ve found a better deal elsewhere. The good news is, canceling your Vinted order doesn’t have to be complicated or stressful. I’ll walk you through the exact steps to cancel your order quickly, helping you get your money back and peace of mind in no time!

Got a Vinted order you need to cancel? It happens to the best of us. Whether your payment hasn’t gone through yet, or you simply changed your mind, knowing how to cancel your order is essential for any Vinted shopper. In this simple guide, we’ll walk you through exactly what you need to do to cancel your order and get your money back hassle-free.

Points to Remember Before You Cancel Vinted Order

• Before hitting that cancel button, check if your payment has been fully processed through Vinted’s system. Some orders can’t be canceled once payment is complete, so timing is crucial when deciding to cancel.
• Take a moment to review Vinted’s 24-hour rule for cancellations. Most orders can only be canceled within this timeframe, so act quickly if you’re having second thoughts about your purchase.
•  Double-check your conversation history with the seller. If you’ve already discussed shipping details or special arrangements, it’s courteous to let them know about the cancellation and your reasons.
• Look at the item’s listing status and whether the seller has already marked it as shipped. Once an item is marked as shipped, cancellation becomes much more complicated and might not be possible.
• Consider your buyer rating and account standing before canceling. Multiple order cancellations can impact your reputation on Vinted, potentially making future purchases more difficult.

Can You Cancel Your Vinted Order?

Yes, you can cancel your Vinted order, but timing is everything. The cancellation window is typically limited to 24 hours after placing your order, giving you a small but crucial timeframe to change your mind. However, this only applies if the seller hasn’t already shipped your item. Keep in mind that once a seller marks an order as shipped, the cancellation option disappears from your order menu.

The ability to cancel also depends on your payment status and method. If you’ve used instant payment options like a credit card or PayPal, you’ll need to act quickly before the payment is fully processed. For bank transfers, you might have a slightly longer window since these payments take more time to clear. Remember that frequent cancellations could affect your buyer rating, so it’s best to be certain about your purchase before ordering.

How to Cancel Vinted Order?

To cancel an order on Vinted, start by heading to the “Orders” section in your account and selecting the item you wish to cancel. You’ll find the option to request a cancellation, which will notify the seller. If the seller hasn’t yet shipped the item, they’ll be able to confirm the cancellation, and you’ll receive a full refund. However, if the seller has already shipped the item, the order can’t be canceled, and you may need to wait to receive it before initiating a return.

Once the cancellation is confirmed, Vinted will process your refund based on the payment method you used at checkout. For example, refunds to your Vinted Balance appear within hours, while refunds to credit/debit cards or Apple Pay may take up to 5 business days. To track your refund, keep an eye on your payment account or Vinted Balance, and reach out to Vinted’s support if you have questions.

Also Read: How To Cancel Chipotle Order

How to Cancel Vinted Shipped Order?

Once your Vinted order shows as shipped, immediate cancellation becomes tricky since the standard cancel button disappears from your order menu. Your best first move is to quickly message the seller through Vinted’s chat system and explain why you need to cancel. If they haven’t actually shipped the item yet, despite marking it as shipped, you might be able to work out a solution. Remember to stay friendly and professional in all your communications.

If the package is already on its way, you’ll need to explore different options through Vinted’s support system. Start by visiting the help center and opening a case about your shipped order. While Vinted typically doesn’t support cancellations for shipped items, they might be able to help in special circumstances. Meanwhile, keep all message records and order details handy in case you need them for your support case.

How to Cancel an Order on Vinted When the Item Hasn’t Been Shipped?

Here’s a quick and straightforward way to cancel your order:

1. Open the conversation with the other member.
2. Tap the ⓘ icon at the top-right corner.
3. Select “Cancel order,” then choose a reason from the list. If your reason isn’t listed, tap “Other” and add more details.

If the seller has already shipped the order but tracking hasn’t updated, they may need to confirm the cancellation. Otherwise, the order will automatically be canceled after a short wait.

How Do I Return the Order to Vinted?

To qualify for a refund, items must be returned in their original, undamaged condition. Any damage or breakage by you will disqualify the item from the quality check, and the refund process will not begin. Vinted allows a 48-hour window to initiate a return and claim a refund.

Follow these steps to return your order:

1. Notify the Seller: Go to your buyer’s chat and inform the seller that you wish to return the item. Within 2 days, click on “I have an issue” in the conversation with the seller.
2. Receive Return Instructions: Vinted will send you a detailed guide with return instructions.
3. Provide Proof to the Seller: Share photographs showing:
   • Visible damage to the item
   • Any damaged packaging areas
   • Parts that don’t match the item description
4. Discuss Options with the Seller: Work with the seller to agree on the return and refund process. The seller will guide you on how to proceed.
5. Prepare the Package: Ensure items are returned in their original condition, with all parts included. Pack them securely for safe return to the seller.
6. Hand Off the Package: Once you’ve sent the package to the return partner, you’ll receive a confirmation.

Important: If you don’t report any issues within 2 days, your payment will automatically go to the seller, and Vinted won’t be able to issue a refund.

How to Get Refund?

Getting a refund on Vinted starts with documenting any issues with your order through clear photos and descriptions. Head to your order details page and look for the “Problem with Order” button to start your refund request. Make sure to explain exactly why you want a refund, whether it’s due to item condition, wrong size, or other issues. Keep your refund request professional and include all relevant details that support your case.

Your refund success often depends on how quickly you act and how well you document the situation. Once you submit your refund request, Vinted’s team will review your case within a few business days. While waiting, keep any tags attached and don’t alter the item in any way if you might need to return it. Remember that approved refunds usually take 3-5 business days to appear back in your original payment method.

Will I Get a Full Refund Upon Order Cancellation?

When you cancel your order, a refund will be issued. The time it takes to receive the refund depends on the original payment method used at checkout. See the refund timelines and processes for different payment methods below:

Payment via Vinted Balance

If you used your Vinted Balance to pay, your refund will be processed directly back into your Vinted Balance. This is typically the quickest method, and you can expect to see the refunded amount in your balance within a few hours. From there, you can choose to keep it in your balance for future purchases or transfer it to your bank account, depending on your preferences.

Payment via Credit/Debit Card

For payments made with a credit or debit card, the refund will be processed back to the card used at checkout. This process usually takes up to 5 business days, depending on your bank’s policies. Some banks may process the refund sooner, but it’s always best to check with your bank if there are any delays. You’ll see the amount appear as a credit on your card statement.

Payment via Apple Pay

If Apple Pay was used, the refund will be directed to the card linked to your Apple Pay account. Like credit and debit card payments, Apple Pay refunds generally take about 5 business days to appear on your card statement. You can check the status of the refund in the Wallet app by selecting the relevant transaction if needed.

Be sure to monitor your payment account or Vinted Balance during these timelines. For any unexpected delays or questions, Vinted’s customer support team is available to help clarify or investigate.

FAQ’s

How long do I have to cancel my Vinted order?

 You typically have 24 hours to cancel an unshipped order, but once the seller marks it as shipped, direct cancellation isn’t possible.

Will I get a full refund if I cancel my order?

If you cancel within the allowed timeframe, you’ll receive a full refund including shipping costs to your original payment method.

What should I do if the seller has already shipped my order?

Contact Vinted support immediately through the help center and message the seller through the platform to discuss your options.

How long does it take to get my refund after cancellation?

Refund times vary by payment method – Vinted Balance refunds are usually instant, while card refunds take 3-5 business days.

Can I cancel multiple orders without any consequences?

Frequent cancellations might affect your buyer rating on Vinted, so it’s best to be certain about purchases before ordering.

Conclusion

Canceling your Vinted order doesn’t have to be complicated if you understand the process and act quickly. Remember that timing is crucial – you typically have a 24-hour window to cancel unshipped orders directly through the app. Always communicate clearly with your seller and keep all conversations within the Vinted platform for better protection. If your order is already shipped, reach out to Vinted support immediately to explore your options.

Understanding Vinted’s cancellation policies can save you time and stress when you need to back out of a purchase. Keep in mind that frequent cancellations might affect your buyer rating, so make sure you’re certain about your purchases. If you’re receiving a refund, remember to track it through your chosen payment method, whether it’s Vinted balance, credit card, debit card, or Apple Pay.